NSD1004 Cannot login after installing Identity Manager Web Edition

Fact

NordicEdge Identity Manger 3.5 Web Edition

Situation

After installing Nordic Edge Identity Manager 3.5 Web Edtion the user cannot login to the webinterface.

Solution

Trobuleshooting

In this example we are using Novell eDirectory. The guide will work with any LDAP-dirctory just note that the objectclasses and attributes will be different.

Please note that you can find all settings beneath in dseditor.properties. You can change theese settings instead of doing a reinstall.

Step 1

Make sure you have started Tomcat, either as program ("C:Program Filestomcat5-im3binstartup.bat") or as service.

Step 2

When you install the Web edition please make sure you type in right admin account and password and that you type in full LDAP context.

In dseditor.properties it will show up as:

LDAP_ADMIN_DN=cn=admin,ou=users,o=NordicEdge

LDAP_ADMIN_PW={ENC} (encrypted… )

Step 3

Make sure you type in right BaseDn for users with full LDAP context and that the Login Attribute

and objectclass is correct.

Disclaimer

The origin of this information may be internal or external to Nordic Edge™. Nordic Edge™ makes all reasonable efforts to verify this information. However, the information provided in this document is for your information only. Nordic Edge™ makes no explicit or implied claims to the validity of this information. Any trademarks referenced in this document are the property of their respective owners.

Nordic Edge Support – www.nordicedge.se